What attracts customers to banks and wealth management firms? What makes them want to stay? NTT DATA surveyed nearly 5,000 consumers and 500 financial services executives in eight countries to find out.
To learn to details of this research, make plans to watch this on-demand webinar brought to you by Economic Times. Panelists will discuss why more than 93% of the financial institutions see personalized, proactive services as an opportunity for growth, but only 16% of them are doing it. And you’ll learn why 50% of customers want financial institutions to act as a conscientious advisor on major spending decisions.
You’ll also hear digital leaders talk about the steps they are taking to make one-to-one hyper-personalized financial services a reality.
Want even more information? You can download a copy of the “Get Personal: Banking on AI to Help Customers Reach Their Hopes and Dreams” report here. (https://us.nttdata.com/en/engage/banking-on-ai)
Key Takeways:
· Where the opportunity for personalized proactive services is and where FIs are on the journey
· What an AI-enabled bank of the future will look like
· Why partnering is key to execute hyper-personalized initiatives
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