The BMO Harris Smart Branch format offers an enhanced customer experience coupled with more assisted/self-serve options. This is done through a unique small-format that combines our expertise in branch design with the latest in-branch technology. It also enables branch teams to engage in richer conversations with customers about their financial needs. The key innovations at Smart Branches include: Live Teller inside the branch and drive-thru, Video Experts, Mobile Cash Withdrawal, Mobile Bankers, Smart ATMs, Instant Card Issuance and Public WiFi and Digital Displays.
With the evolution in customers’ banking behavior, new services and products are made available to better suit customers preferences and create a more personalized experience. The Smart Branch format anticipates this evolution by bringing together a personalized and assisted/self-service experience in a digital world.